| |
|
|
 |
|
|
|
|
Education
|
 |
VIEW
the Course Catalog for Jan-Jun 2008. |
|
REQUEST
more information about course schedules
and enrollment. |
|
|
Education
services - Shortcut to mastery
eGain Education Services compress the learning
curve so customers can immediately begin benefiting
from their software investment. Available
worldwide, our flexible, economical training
and delivery methods ensure that users receive
the instruction they need, when and where
they need it, and in their learning environment
of choice. Your employees will master new
skills, improve their productivity levels,
and provide your customers with excellent
customer service.
With eGain Education Services, customers rapidly
learn their solutions, and continue to remain
up-to-date and skilled as new upgrades become
available. The eGain training program makes
it easy for your team to achieve new levels
of customer service quickly and easily-with
minimal impact on current productivity.
Flexible
training programs
Customize and maximize
your knowledge transfer experience with our
flexible training options.
|
| |
|
End-user
training:
Your customer service representatives
(CSR), CSR managers, and systems administration
staff are guided through a series of
hands-on and real-life scenarios in
a classroom environment. Students will
enjoy the opportunity to interact with
instructors and fellow students in an
enriched, interactive environment.
|
| |
|
Train-the-trainer:
Designed for enterprise customers this
certification class imparts product
knowledge, best practices and effective
training methods to the trainees.
|
| |
|
Technical
training:
This hands-on course is designed for
our licensed customers to train their
application support teams on installation,
trouble shooting and customization techniques
for eGain applications.
|
| |
|
Web-based
training:
Students will enjoy the independence
and flexibility of our online, self-paced
classes. Students can log-on anytime,
anywhere, and track their progress with
self-assessment tools. Status reports
generated by the system allow managers
to track each student's progress. This
is an excellent option for customers
and agents in distributed locations
as well as for a refresher courses.
|
|
|
|
|
|
|
