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Adapters and plugins
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An overwhelming
majority of data integration needs in a business
is simply for viewing and manipulating data
from multiple repositories. Expensive Enterprise
Application Integration (EAI) investments,
in most cases, are an overkill. Data-level
integrations with external systems are easy
with eGain Service™. Certified adapters
and plugins, through simple point-and-click
configuration, allow you to aggregate customer
related information, business knowledge, and
other enterprise data, and display and process
it seamlessly across all applications.
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eGain
Data Adapter™ enables you
to integrate various information sources,
providing contact center agents and
other employees access to aggregated
information irrespective of where it
is stored, within the company or on
the Internet.
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eGain
Content Adapter™ allows
eGain Service users to use content in
external repositories.
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eGain
CTI Adapter™ integrates
eGain applications with CTI systems.
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eGain
Outlook Plugin™ enables
you to extend the use of your service
management infrastructure to other parts
of the enterprise. |
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