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Email management software
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eGain
Mail™ helps companies manage large
volumes of customer emails and webforms responsively
and effectively. With eGain Mail, you differentiate
your company from competitors by responding
to inbound inquiries promptly and professionally
every time.
An integral part of eGain Service™, eGain
Mail offers:
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Predefined
workflows to manage incoming email and
webform enquiries. Contains service
level agreement (SLA) triggers to automate
email routing and monitoring. |
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Intelligent
parsing of the content of all queries.
Ability to send auto-responses and recommend
responses to agents. |
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Tracking of
all customer queries. |
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Complete customer
information and interaction history,
across channels available to agents,
enabling informed interactions. |
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Access to
the centralized knowledge base that
enables agents to accurately resolve
complex inquiries and processes. Agents
can also contribute to the knowledge
base. |
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Varied collaboration
options with experts within and outside
the system. |
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Comprehensive
analytics and real-time alarms for operational
performance management. |
Additional modules include:
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eGain
Secure Mail™ to authenticate
the customer before allowing the viewing
of confidential information. |
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eGain
Fax™ to route, track, and
respond to faxes with the same infrastructure
that is used to handle emails and webform
submissions. |
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eGain
Campaign™, a full-featured
scalable outbound email solution. |
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