| |
|
|
 |
|
|
|
|
|
Web collaboration
|
|
|
eGain
SME™ is a collaboration tool that
enables subject matter experts (SMEs) within
and outside the contact center to work together
on resolution to meet promised service levels
| |
|
 |
Enables collaboration
to speed up problem resolution and meet
service levels |
| |
 |
Allows
experts outside the contact center
to contribute easily to the resolution
process |
| |
|
|
|
Enables collaboration
to create richer knowledge base content |
| |
|
SMEs
can contribute to the common knowledge
base used for customer interactions |
| |
|
|
|
|
|
chat dropdown
|
 |
|
|
|
