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"eGain
Live Web is a clear leader among solutions
for real-time, web-based assisted customer
service and support. We're proud to
recognize eGain for its technology excellence
with a Product of the Year Award for
2002."
- Nadji Tehrani
Chairman
of TMC and founder of Customer Inter@ction
Solutions®
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Live chat software with cobrowsing
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Does
your website truly connect with customers?
eGain Chat™ gives your agents
a comprehensive set of tools for serving your
customers in real-time. With eGain Chat, you
make every customer feel "top priority"
by providing service in real-time, including
text chat, phone callback, screen push, escorting
and forms collaboration. High value, live
assistance to online customers and prospects
gives your company the ability to deliver
immediate assistance and convert site visitors
into profitable, long-term customers.
eGain Chat ensures that your online customers
are connected easily and seamlessly to the
right agent every time, even if the customer
is connecting from behind a firewall or using
a specialized browser. Our patent-pending
WorksEverywhere™ technology ensures that
communication can be established from any
web browser, including AOL and Web TV. The
system's powerful, query-specific routing
and workflow maximize both agent productivity
and the quality of service delivered. The
comprehensive assistance capabilities include:
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For more comprehensive
interactions, eGain Chat supports two-way,
"follow me" web browsing so
that agents and customers can lead each
other to specific web pages for faster
issue resolution.
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eGain Chat also features
powerful file-sharing capabilities.
These include integrated screen capture,
allowing agents to easily share files
residing on their desktop, and a unique
drag-and-drop file exchange feature,
giving agents the ability to send entire
files to customers with a single mouse-click.
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eGain Chat enables the
agent and the customer to fill out forms
together, field by field, even highlighting
specific areas of a form or web page
for additional clarity. Full security
is included for sensitive information
such as credit card numbers.
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If still more help is
needed, customers can request the agent
to call back. The system can also be
configured to automatically place the
call using eGain CTI Adapter™,
an optional computer-telephony integration
(CTI) solution that integrates eGain
Chat with automatic call distributors
(ACDs) so call centers can leverage
their existing infrastructure and deliver
blended service. |
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chat dropdown
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