May
2008
Internet Retailer
|
How
Replacements gets more out of its contact
center |
May
2008
Catalog Success |
9
Ways to Improve Your Customer Service
- Webinar demonstrates how marketers
can integrate channels to improve customer
service
|
May
2008
Chain Store Age
|
A
New Mix of Services |
April
2008
1to1media
|
Customer
Service Woes |
April
2008
ITWeb
|
eGain
powers customer service at UK energy
giant |
April
2008
ITPro
|
Energy
firm moves to online self-service |
April
2008
WallSt.net |
“3
Minute Press Show” featuring Ashu
Roy, Chairman
and CEO
|
April
2008
Contact Management
|
Study
finds most firms offer inadequate customer
service |
March
2008
NACC newsletter |
Business
Value of Contact Center Knowledge Management:
A Strategic Perspective
|
March
2008
ContactCentreLink.com
|
Five
call centre megatrends and how to ride
them |
March
2008
The Wall Street Journal |
First-of-Its-Kind
Study by eGain Finds Major Deficiencies
in Customer Service Offered by North
American Enterprises
|
March
2008
TMCnet |
eGain
Study Reveals North American Companies
Failing in Customer Service: Part II
|
March
2008
TMCnet |
eGain
Study Reveals North American Companies
Failing in Customer Service
|
March
2008
Internet Retailer
|
10
tips for employing live chat profitably |
February
2008
mycustomer.com
|
From
technobabble to two-way interaction:
the webolution |
February
2008
destinationCRM
|
Real-Time
CRM |
January
2008
TMCnet |
Research
Shows Retailers Can Benefit From Providing
Optimal Online Experience
|
January
2008
ebizQ
|
Service-Oriented
Customer Interaction Management |
January
2008
destinationCRM |
Want
superior customer experience? Start
with superior agent experience
|
January
2008
Internet Retailer |
Multi-channel
CRM: Technology is there—if retailers
can manage sales and shopping behavior
across channels
|
December
10, 2007
CRMToday
|
eGain
Receives Product Of The Year Award
|
December
07, 2007
CRMBuyer
|
Align
Your Call Center With Five Megatrends |
December
06, 2007
Call Centre Focus
|
Have
your call centre cake and eat it |
December
04, 2007
destinationCRM
|
Transform
Your Contact Center Into a Profit Center |
November
2007
ContactCentreLink.com
|
Dealing
with agent churn |
September
2007
Customer Interaction
Solutions
|
eGain
- Delivering Innovative Customer Interaction
Hub Solutions |
Sep-Oct
2007
Vital |
Web
self-service: Are companies providing
customers with as good service via the
web as they could get from their supermarket?
|
August
2007
Internet Retailer
|
CRM
Systems: Taking it personally |
July
17, 2007
TMCnet
|
eGain
Receives EMC Docmentum Accreditation |
July
2007
Integrated Solutions For Retailers
|
Sustain
E-Mail Audit Trail |
June
01, 2007
Call Center Magazine
|
Cultivate
An On-Demand Workforce Through On-Demand
Technology |
May
30, 2007
KMWorld.com
|
Unified
contact center offering |
May
04, 2007
ContactCentreLink.com |
More
than a third of UK companies are losing
revenue by ignoring customer e-mails
|
May
2007
CRM Magazine |
Text
chat is no longer exclusively for the
tech-adept, buddy-list teen set—it's
picking up steam as an enterprise touch
point to facilitate multichannel strategies
for service and sales efforts
|
April
27, 2007
Ragsdale’s Eye on Service
(blog)
|
Cisco
makes a big play for eService with WebEx,
eGain |
