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  eGain announces financial results for the third fiscal quarter ended March 31, 2008
 
  eGain powers customer service at UK energy giant
 
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  Internet Retailer: How Replacements gets more out of its contact center
 
Catalog Success: 9 Ways to Improve Your Customer Service - Webinar demonstrates how marketers can integrate channels to improve customer service
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eGain helps organizations transform their traditional call centers into
multichannel customer interaction hubs. eGain Service™ is the industry's most
innovative and complete software suite for multichannel customer service and knowledge management.
An eGain-powered customer interaction hub will help you:
Enhance customer experience,
acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption through multi-modal web self-service
Increase revenue through upsell and cross-sell at the point of service 
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs


 
   
Cisco OEM Announcement
eGain announces OEM agreement to support Cisco Unified Contact Center offerings
Upcoming events
eGain Customer Summit 2008
Featured white papers
7 innovations to reinvent phone customer service
The Only Captive Revenue Generation Opportunity Left for Contact Centers: What It is and How to Exploit It
Clone your best agents: A 7-step approach
5 Contact Center Megatrends and How to Ride Them: The Contact Center Executive’s Guide to Career Success in Turbulent Times
7 Habits of Highly Effective Contact Centers
More white papers
 
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