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Untitled Document
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About eGain
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A
tradition of innovation
Hundreds of leading companies and growing
mid-sized businesses around the world trust
eGain's multichannel service solutions to
drive competitive advantage. We have consistently
pursued a simple, powerful vision: to earn
our customers' trust with innovative software
products and superb service. We launched eGain
Mail 1.0, the industry's first 100% web-based
customer email management solution, as
a hosted offering in 1998. Soon eGain expanded
its product offering to include web collaboration
and web self-service tools. In 1999,
our entire suite was available for in-house
or hosted deployment.
In 2000, eGain merged with Inference, a
pioneer in knowledge management applications
for contact centers. The combination represents
over 15 years of experience and industry-specific
domain expertise in the contact center and
customer service space. Today we provide the
#1 software for eService*, offering
the industry's broadest and deepest suite
of applications-web self-service, email management,
and collaboration through chat and cobrowsing,
case management, fax integration, call tracking
and call center knowledge management.
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*
Ranked #1 for eService by Forrester Research
& Patricia Seybold Group
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